“Be thankful for what you have; you’ll end up having more.” —Oprah Winfrey In business, we are always in the pursuit of improvement: having more, being better, going faster, doing things cheaper, and so on. As a result, when you take the time sit back and look at business life
Finding good people has always been a challenge for many organizations. Now, in an economy that has been described as a “war for top talent,” the search for competent workers has taken on an even more urgent tone. Yet, many companies are overlooking a large pool of talented professionals that
An organization’s culture is a powerful thing. Culture significantly influences the way people think, behave, and relate to one another within an organization, as well as how they relate to customers and vendors. Because of this, its culture directly impacts every aspect of an organization—including its productivity and profitability. The
Every organization is aware of the importance of customer experience. Some companies, such as Apple, have gone to great lengths to ensure a positive experience every step of the way, from purchase to disposal. Everything—from ordering to delivery speed, opening the box, ease of set up, user-friendliness, etc.—is orchestrated so
Almost all organizations now are aware of the importance of diversity. Most have identified at least one person at the executive level whose role and responsibility is to help the organization address systemic issues around lack of diversity or the lack of inclusion of certain types of people, including people
Building on our recent post about the costs of a misaligned culture and what to do about it, today I want to go deeper and talk about the vital link between strategy, culture, and actions. Even if a culture fully aligns with an organization’s strategy, individual choices can weaken that
What do Starbucks, Zappos, Southwest Airlines, Dropbox, and Twitter all have in common? Each has a distinct corporate culture that infuses everything it does, from marketing to hiring practices to strategic decision making. If you’re familiar with the system we present in our book Mastering the Cube, you’ll recall that