Having Tough Conversations
Facilitating tough conversations is critical in challenging times, especially the highly sensitive “third rail” topics that can keep us from moving toward a place of greater understanding.
Organization Culture
Harnessing the Power of Engaging Questions
Asking engaging questions can increase innovation and reduce business risk because it effectively enables the root causes of issues to be revealed – showing you the real truth of what is happening within your organization.
Goal Setting: A Tool for Employee Motivation
The process of goal-setting is a powerful tool for motivation and increased productivity. It can help each employee understand how they contribute to the organization’s bigger objectives.
Celebrating the Holidays in a Diverse Workplace
Differences need not be eliminated or repressed during the Winter holidays. Instead, affirm the right to dispute and help others celebrate diversity rather than turning away from something different.
Keys to Effective Organization Redesign Communication
When preparing for an organization design, effective communication is the foundation for smooth process. The cornerstone of that foundation is consistency and cadence.
Take Time for a 24-Hour Holiday Re-Boot
“Be thankful for what you have; you’ll end up having more.” —Oprah Winfrey In business, we are always in the pursuit of improvement: having more, being better, going faster, doing things cheaper, and so on. As a result, when you take the time sit back and look at business life
Organization Design for the Gig Economy
Finding good people has always been a challenge for many organizations. Now, in an economy that has been described as a “war for top talent,” the search for competent workers has taken on an even more urgent tone. Yet, many companies are overlooking a large pool of talented professionals that
Creating an Organization Culture of Alignment
An organization’s culture is a powerful thing. Culture significantly influences the way people think, behave, and relate to one another within an organization, as well as how they relate to customers and vendors. Because of this, its culture directly impacts every aspect of an organization—including its productivity and profitability. The
Customer Experience Strategy: Turning Service Failure Into Opportunity
Every organization is aware of the importance of customer experience. Some companies, such as Apple, have gone to great lengths to ensure a positive experience every step of the way, from purchase to disposal. Everything—from ordering to delivery speed, opening the box, ease of set up, user-friendliness, etc.—is orchestrated so
How Diversity and Inclusion Impact Organization Design
Almost all organizations now are aware of the importance of diversity. Most have identified at least one person at the executive level whose role and responsibility is to help the organization address systemic issues around lack of diversity or the lack of inclusion of certain types of people, including people