A fraying rope is a metaphor for tension in a human resource function

Are These Four Tension Points Straining Your HR Function?

Explore four common tension points that may be preventing your HR function from operating efficiently.

Three Tips For Getting Organized During a Restructuring

These tips can help you organize your restructuring effort and give your team a roadmap to guide them successfully through changes.

A good business operating system works like a set of finely tuned gears to support your organization's objectives

Four Steps For Designing an Effective Business Operating System

Learn how to design a business operating system that aligns with your organization’s strategy and helps address critical performance levers.

A foggy path is a metaphor for poor role clarity in the workplace

Is Poor Role Clarity Damaging Your Organization?

Poor role clarity lowers productivity and negatively impacts an organization’s culture. Through purposeful organization design, we can drive empathy in the workplace and improve business results.

Keep star performers engaged through employee development opportunities

How to Retain Superstar Performers in a Tough Market

Organizations face many challenges retaining their star performers in a competitive environment. Successfully managing superstars requires providing opportunities for growth and exposure.

Understanding the brain can influence satisfaction in the employee experience

Our Brains at Work: Using Neuroscience to Drive Employee Experience

Leveraging the SCARF elements enhances employee experience – even during tough changes – by considering how our brains work at work.

Not all customer experiences are created equal

Not All Customers Are Equally Important: Designing Customer Experience to Win

No customer wants to be treated like a “have not.” How can organizations design the customer experience to accommodate customers at all levels?


Has Hierarchy Outlived Its Useful Life? Why We Still Need Hierarchy, and How To Manage Its Downsides

We need hierarchy in organizations. But in order to get the right balance, we also need to manage the downsides.

Finding differentiation leads to success

Find Your Falls: How Differentiation is Critical to Shaping Your Organization’s Strategy

Finding what differentiates your organization in the marketplace can be a challenge, but it’s critical to shaping your organization’s strategy. 

Optimizing remote capability building efforts

Virtual Training: 4 Ways to Optimize Your Remote Capability Building Efforts

Using these 4 levels of learning as a guide, you can develop and measure your virtual training efforts to ensure you get the most out of the time and funds invested.