Facilitating a Positive Customer Experience: Dos and Don’ts
Learn tips on how you can succeed in creating a positive customer experience that will generate increased customer loyalty and create marketplace differentiation.
Build Effective Teams Through Alignment Leadership
Alignment leadership impacts more than organizational performance. Executives who are Alignment Leaders® can also set conditions to create more effective teams.
Silver Linings: Lessons We’ve Learned in 2020
Many people look forward to putting a difficult year behind them, while others see this year as a period of positive changes and opportunities. Look for the silver linings in the lessons of 2020.
Increasing Resiliency: How to Identify & Resolve Personal Warning Lights
If 2020 has left you feeling depleted of your normal energy and vitality, here are four ways to recharge your battery to provide the resiliency needed to lead your organization into 2021.
Design Thinking: 4 Ways to Embed Empathy Into Organization Design
Using design thinking techniques such as interviews, persona profiles, empathy exercises and storytelling will allow teams to design an organization that meets their customers’ needs.
Organization Redesign Success Starts with this Dynamic Duo
Two key roles provide the basis for a successful organization redesign project. Learn how strategic partnerships between Alignment Leaders® and change partners can ensure positive transformations.
Rethinking Customer Transactions for a Virtual Environment
Interacting with customers in a virtual environment has become the new normal. Businesses can thrive by using organization design tools and principles to redesign their customer transactions for a virtual world.
Learning From the 2020 Roller Coaster: 5 Ways to “Buckle In” for 2021
While the year 2020 taught business leaders the true meaning of uncertainty, the lessons learned through those challenging experiences can enable new strategies. Here are five considerations that may impact your organization’s ability to thrive in 2021.
Avoid This Pitfall When Cutting Costs
Looking to reduce costs during your organization redesign? Consider changing how the work is done and then align staffing levels to match the work.
Modifying Your Footprint for Changing Times
To keep pace with changing times, leaders must re-think the entire footprint of how their organizations are structured and how they operate.