Interacting with customers in a virtual environment has become the new normal. Businesses can thrive by using organization design tools and principles to redesign their customer transactions for a virtual world.
While the year 2020 taught business leaders the true meaning of uncertainty, the lessons learned through those challenging experiences can enable new strategies. Here are five considerations that may impact your organization’s ability to thrive in 2021.
What does the next step beyond crisis-mode look like for an organization – and how do companies adjust for the long-haul? As with any significant change to an organizational ecosystem, alignment is key.