Interacting with customers in a virtual environment has become the new normal. Businesses can thrive by using organization design tools and principles to redesign their customer transactions for a virtual world.
What does the next step beyond crisis-mode look like for an organization – and how do companies adjust for the long-haul? As with any significant change to an organizational ecosystem, alignment is key.
Organizations cannot afford to put strategic initiatives on hold. Use this time to focus on ensuring that your company emerges on the other side of the current crisis in a better position for the future.
Like geese, whose evolved instincts lead them home, agile Alignment Leaders® need to be able to utilize the talents and abilities of team members in creative ways to overcome the challenges incident to a global crisis.
Leveraging digital transformation in ways that transform experiences, create exponential improvements, are highly scalable, and expedite progress could result in revolutionary changes for your organization.