Smartly Acquire the Organizational Capabilities Your Customers Need
One strategic imperative for organizations is determining what customers want and how the organization can smartly acquire the organizational capabilities to close those gaps.
Reed Deshler
Simplified Sales Organizations Improve Customer & Employee Experience
As organizations grow and evolve, commercial functions like sales and marketing often become too complex. Reducing the complexity of these organizations contributes to employee experience as well as the customer experience – and the bottom line.
3 Keys to Helping Your Employees Succeed With Change
Change is most successful when employees clearly understand their roles. These steps are key to helping your employees through the change process.
Implementing Regulatory Change In Ways that Engage Employees
Sometimes creating a culture of engagement clashes with the need for regulatory compliance. How can you implement regulatory change in ways that engage employees?
Implementing a New Business Model That Creates Customer Stickiness
What makes us repeatedly choose one company over another? What choices can organizations make that create customer “stickiness”?
Maintaining Customer Satisfaction During Change Transformation
The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place. The reason is the customer.
Strategy Implementation Your Customers Can Feel
How do you deliver an unforgettable customer experience that differentiates you from competitors? Make sure you’re facilitating strategy implementation your customers can feel.
Finding Out What Really Matters to the Customer
Often, what actually drives customers’ buying behavior may be unrelated to what they say they want. The things customers say and believe aren’t always what forces their actions or decision.
Organization Redesigns Must Start With Customer Experience
Making sure all stakeholders understand how they link back to the customer is an important step in maintaining a customer-centric design for your organization.
Customer Experience Strategy: Turning Service Failure Into Opportunity
To turn a customer experience failure into an advantage, think through the process of customer recovery and design ways to turn service failure into a strategic advantage.