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AlignOrg Solutions
AlignOrg Solutions
  • Our Approach
  • Solutions
    • Designing The Organization
    • Creating Differentiated Strategy
    • Leading the Design
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    • Abbott
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Reed Deshler

team building capability

Smartly Acquire the Organizational Capabilities Your Customers Need

Last Updated on: July 18, 2022 Reed Deshler

One strategic imperative for organizations is determining what customers want and how the organization can smartly acquire the organizational capabilities to close those gaps.

Simplify Employee Experience

Simplified Sales Organizations Improve Customer & Employee Experience

Last Updated on: May 2, 2022 Reed Deshler

As organizations grow and evolve, commercial functions like sales and marketing often become too complex.  Reducing the complexity of these organizations contributes to employee experience as well as the customer experience – and the bottom line.

Change leader helping employees succeed with change

3 Keys to Helping Your Employees Succeed With Change

Last Updated on: March 28, 2022 Reed Deshler

Change is most successful when employees clearly understand their roles. These steps are key to helping your employees through the change process.

Managing Organization Change to Engage Employees

Implementing Regulatory Change In Ways that Engage Employees

Last Updated on: March 28, 2022 Reed Deshler

Sometimes creating a culture of engagement clashes with the need for regulatory compliance.  How can you implement regulatory change in ways that engage employees?

Implementing a New Business Model That Creates Customer Stickiness

Last Updated on: March 25, 2022 Reed Deshler

What makes us repeatedly choose one company over another?  What choices can organizations make that create customer “stickiness”?

Customer Satisfaction

Maintaining Customer Satisfaction During Change Transformation

Last Updated on: March 9, 2022 Reed Deshler

The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place.  The reason is the customer.

Strategy Implementation Your Customers Can Feel

Last Updated on: March 3, 2022 Reed Deshler

How do you deliver an unforgettable customer experience that differentiates you from competitors? Make sure you’re facilitating strategy implementation your customers can feel.

Successful business professionals find out what really matters to the customer

Finding Out What Really Matters to the Customer

Last Updated on: March 3, 2022 Reed Deshler

Often, what actually drives customers’ buying behavior may be unrelated to what they say they want. The things customers say and believe aren’t always what forces their actions or decision.

Customer needs should be central when redesigning an organization

Organization Redesigns Must Start With Customer Experience

Last Updated on: February 1, 2022 Reed Deshler

Making sure all stakeholders understand how they link back to the customer is an important step in maintaining a customer-centric design for your organization.

Customer Experience

Customer Experience Strategy: Turning Service Failure Into Opportunity

Last Updated on: March 10, 2022 Reed Deshler

To turn a customer experience failure into an advantage, think through the process of customer recovery and design ways to turn service failure into a strategic advantage.

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Recent Insights

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  • Our Approach
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    • Designing The Organization
    • Creating Differentiated Strategy
    • Leading the Design
    • Managing Transformation
    • Building Capability
    • Online Learning Portal
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    • GE
    • Scotia Bank
    • Tyco
    • Benjamin Moore
    • Abbott
  • Our Book
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    • App
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    • Virtual Facilitation
    • Webinars
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    • IdealSpan Calculator
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