Is your CHRO caught in a game of strategic advisor vs. function leader tug of war?

Stretched Too Thin: Solving the CHRO’s Strategic Advisor vs. Function Leader Dilemma

CHROs are often charged with serving as the strategic advisor and HR function leader, leaving them stretched too thin. Learn about a possible solution in our blog.

A fraying rope is a metaphor for tension in a human resource function

Are These Four Tension Points Straining Your HR Function

Explore four common tension points that may be preventing your HR function from operating efficiently.

team building capability

Smartly Acquire the Organizational Capabilities Your Customers Need

One strategic imperative for organizations is determining what customers want and how the organization can smartly acquire the organizational capabilities to close those gaps.

Simplify Employee Experience

Simplified Sales Organizations Improve Customer & Employee Experience

As organizations grow and evolve, commercial functions like sales and marketing often become too complex.  Reducing the complexity of these organizations contributes to employee experience as well as the customer experience – and the bottom line.

Change leader helping employees succeed with change

3 Keys to Helping Your Employees Succeed With Change

Change is most successful when employees clearly understand their roles. These steps are key to helping your employees through the change process.

Managing Organization Change to Engage Employees

Implementing Regulatory Change In Ways that Engage Employees

Sometimes creating a culture of engagement clashes with the need for regulatory compliance.  How can you implement regulatory change in ways that engage employees?

Implementing a New Business Model That Creates Customer Stickiness

What makes us repeatedly choose one company over another?  What choices can organizations make that create customer “stickiness”?

Customer Satisfaction

Maintaining Customer Satisfaction During Change Transformation

The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place.  The reason is the customer.

Strategy Implementation Your Customers Can Feel

How do you deliver an unforgettable customer experience that differentiates you from competitors? Make sure you’re facilitating strategy implementation your customers can feel.

Successful business professionals find out what really matters to the customer

Finding Out What Really Matters to the Customer

Often, what actually drives customers’ buying behavior may be unrelated to what they say they want. The things customers say and believe aren’t always what forces their actions or decision.