Improve your competitive advantage by embracing complexity.

The Competitive Advantage of Embracing Complexity

By strategically absorbing complexities for its customers, a well-aligned organization can provide elegantly integrated and customized solutions. Inspiring your team’s shift from a “product focus” to a “solution strategy” will lead to an improved competitive advantage.

Customer Satisfaction

Maintaining Customer Satisfaction During Change Transformation

With today’s availability of countless sophisticated tools, software and management systems, customized training programs, and strategic planning applications, it can be easy to forget the reason we have all of these tools and systems in the first place: the customer. One of the hallmarks of change transformation is implementation of

Customer Experience

Customer Experience Strategy: Turning Service Failure Into Opportunity

Every organization is aware of the importance of customer experience. Some companies, such as Apple, have gone to great lengths to ensure a positive experience every step of the way, from purchase to disposal. Everything—from ordering to delivery speed, opening the box, ease of set up, user-friendliness, etc.—is orchestrated so