Four Steps For Designing an Effective Business Operating System
Learn how to design a business operating system that aligns with your organization’s strategy and helps address critical performance levers.
Learn how to design a business operating system that aligns with your organization’s strategy and helps address critical performance levers.
No customer wants to be treated like a “have not.” How can organizations design the customer experience to accommodate customers at all levels?
We need hierarchy in organizations. But in order to get the right balance, we also need to manage the downsides.
Finding what differentiates your organization in the marketplace can be a challenge, but it’s critical to shaping your organization’s strategy.
One strategic imperative for organizations is determining what customers want and how the organization can smartly acquire the organizational capabilities to close those gaps.
As organizations grow and evolve, commercial functions like sales and marketing often become too complex. Reducing the complexity of these organizations contributes to employee experience as well as the customer experience – and the bottom line.
Change is most successful when employees clearly understand their roles. These steps are key to helping your employees through the change process.
Two ways to think about NPS for customer experience is 1) how you react to issues and 2) what you do “wow” the customer.
The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place. The reason is the customer.
How do you deliver an unforgettable customer experience that differentiates you from competitors? Make sure you’re facilitating strategy implementation your customers can feel.