How To Use Net Promotor Score To Design For Customer Experience
Two ways to think about NPS for customer experience is 1) how you react to issues and 2) what you do “wow” the customer.
Doug Von Feldt
Is Ambiguity Making Your Organization Less Effective and Efficient?
These six suggestions can help resolve ambiguity in the work place by addressing the areas of possible organizational misalignment.
What Henry Ford Can Teach Us About Organization Design
Learn how automotive innovator Henry Ford followed organization design principles to build an automobile company that dominated its era and helped shape modern business practices.
Three Things HR Can Do to be Part of the Agile Revolution
Learn three ways HR can help drive a company-wide implementation of Agile ideals and practices.
Virtual Training: 4 Ways to Optimize Your Remote Capability Building Efforts
Using these 4 levels of learning as a guide, you can develop and measure your virtual training efforts to ensure you get the most out of the time and funds invested.
Organization Metrics: A Key Lever in Strategy Alignment
In the book “Mastering the Cube,” we emphasize the idea that all aspects of an organization must be aligned to strategy for a company to be healthy. One of the components of strategy alignment is how well an organization utilizes metrics to determine what is working and not working. For