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Doug Von Feldt

Asking the Right Questions for Meaningful Change

The Hitchhiker's Guide to the Galaxy as an example of the importance of asking the right questions.

Learn how to arrive at meaningful insights that will shape your organization for the better.

How Choices Support a Differentiated Strategy: The Tale of Two Car Companies

We examine two car companies to see how organizations can use decisions to reinforce their market positions.

Find Your Falls: How Differentiation is Critical to Shaping Your Organization’s Strategy

Finding differentiation leads to success

Finding what differentiates your organization in the marketplace can be a challenge, but it’s critical to shaping your organization’s strategy. 

Virtual Training: 4 Ways to Optimize Your Remote Capability Building Efforts

Optimizing remote capability building efforts

Using these 4 levels of learning as a guide, you can develop and measure your virtual training efforts to ensure you get the most out of the time and funds invested.

How To Use Net Promotor Score To Design For Customer Experience

Two ways to think about NPS for customer experience is 1) how you react to issues and 2) what you do “wow” the customer.

Is Ambiguity Making Your Organization Less Effective and Efficient?

Is Ambiguity Making Your Organization Less Effective and Efficient?

These six suggestions can help resolve ambiguity in the work place by addressing the areas of possible organizational misalignment.

What Henry Ford Can Teach Us About Organization Design

Henry Ford can teach us about organization design

Learn how automotive innovator Henry Ford followed organization design principles to build an automobile company that dominated its era and helped shape modern business practices.

Three Things HR Can Do to be Part of the Agile Revolution

HR can be part of the Agile revolution

Learn three ways HR can help drive a company-wide implementation of Agile ideals and practices.

Organization Metrics: A Key Lever in Strategy Alignment

Organization Metrics

In the book “Mastering the Cube,” we emphasize the idea that all aspects of an organization must be aligned to strategy for a company to be healthy.  One of the Organization Metrics: A Key Lever in Strategy Alignment