Post Archive



January 2, 2019

Implied Work in Organization Transformation

If you are familiar with the  Cube model of organization design, you know that Work Processes  is one of six elements of an organization that must all align with strategy if the organization is to attain its strategic goals successfully...
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October 16, 2018 Information & Metrics

Information – The Lifeblood of Organizations

Recently, I was with an organization that was doing some benchmarking, and we visited the sites of several companies with strong capabilities in supply chain systems and analytics. As I observed the analytical capabilities and listened to the discussions, I...
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September 18, 2018

How to Build Your Team for Good Decision Making

In theory, if you put a diverse group of people together, they will think diverse thoughts. They will be creative, they will be additive to one another, and they will ultimately come up with a better solution, because the sum...
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July 31, 2018 Customer Satisfaction

Maintaining Customer Satisfaction During Change Transformation

With today’s availability of countless sophisticated tools, software and management systems, customized training programs, and strategic planning applications, it can be easy to forget the reason we have all of these tools and systems in the first place: the customer....
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