It is human nature to cling to an idea or project in which we’ve invested a significant amount of time, even when it’s clear that it is no longer working. How does this translate to the world of organization design?
While the year 2020 taught business leaders the true meaning of uncertainty, the lessons learned through those challenging experiences can enable new strategies. Here are five considerations that may impact your organization’s ability to thrive in 2021.
The right organization design and structure, combined with a company-wide commitment to deliver differentiated customer experiences, will enable your business to build and maintain long-term customer loyalty.