Not All Customers Are Equally Important: Designing Customer Experience to Win
No customer wants to be treated like a “have not.” How can organizations design the customer experience to accommodate customers at all levels?
No customer wants to be treated like a “have not.” How can organizations design the customer experience to accommodate customers at all levels?
Learn tips on how you can succeed in creating a positive customer experience that will generate increased customer loyalty and create marketplace differentiation.
Does your business “surprise” your customers by anticipating and providing solutions for their needs and wants? Here are some suggestions on how to create a business model that will create happy customers.
Learn how to determine if the strategy of creating a differentiated customer experience is right for your organization. Finding the answers to these five key questions can help.
With so much difficulty and tragedy in today’s world, this little break to celebrate the holidays is welcomed while we ponder the hopes and wishes of the season.
Have a few good ideas? Here are a few suggestions to help you determine which ideas to use and which to lose.
Why does it seem that everyone is struggling to find workers? These insights and tips can help your organization find and keep workers in these post-pandemic times.
In business as in the military, both a clear vision and effective strategy are necessary for success. Explore the differences between vision and strategy and learn how to maximize them to set your organization apart.
Does your organization have departments that always seem to be at war? Learn how to use linking mechanism to eliminate organizational silos and enable the success of your company’s strategy.
Corporate foresight provides clarity for strategy, helps with aligning organizational choices, and guides in building the right capabilities for your organization.