Journey Management: Navigating Organizational Transformation
Learn why journey management is a critical tool when seeking successful, sustained change within your organization.
Journey Management
Maintaining Customer Satisfaction During Change Transformation
The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place. The reason is the customer.
Holiday Wishes
With so much difficulty and tragedy in today’s world, this little break to celebrate the holidays is welcomed while we ponder the hopes and wishes of the season.
Want More Accountable Leaders? Clarify Decision Rights
Avoid the confusion arising from a lack of accountability by clearly defining decision rights and making sure people have the required skills to make decisions timely and confidently.
Don’t Over-Focus on External Measurements
Organizations should look both inside and outside their organization to benchmark performance. Examine your measurement systems to see if you have effective means of assessing progress.
Harnessing the Benefits of Brain-Friendly Change Communications
Learnings from neuroscience research can be applied to organization design and transformation efforts to maximize the success of your change communication strategies.
Avoiding the Trap of Groupthink in Organization Design
Groupthink can have a detrimental effects on the decision making process. Learn how leaders can help their teams challenge assumptions and conventional thinking to reach better business outcomes.
Use Design Principles For Better Organization Alignment Decisions
Leaders can be overwhelmed by the number of decisions they must make to move forward. Agreeing on common organization design principles in advance can streamline the process for making critical decisions in the future.
Is Your Organization Aligned to Support Your Growth Strategy?
Peloton’s rapid growth during 2020 also brought growing pains, as disgruntled customers waited months for equipment deliveries. These questions can help ensure your organization design is properly aligned with your growth strategy.
Design Thinking: 4 Ways to Embed Empathy Into Organization Design
Using design thinking techniques such as interviews, persona profiles, empathy exercises and storytelling will allow teams to design an organization that meets their customers’ needs.