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Maintaining Customer Satisfaction During Change Transformation
March 08, 2022
Customer Focused, Insights, Journey Management, Organization Change, Organization Strategy, Organization Transformation
Don't Over-Focus on External Measurements
November 09, 2021
Insights, Journey Management, Organization Strategy, Strategic Decisions
Organizations should look both inside and outside their organization to benchmark performance. Examine your measurement systems to see if you have effective means of assessing progress.
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Harnessing the Benefits of Brain-Friendly Change Communications
August 10, 2021
Alignment Leader, Insights, Journey Management, Organization Change
Avoiding the Trap of Groupthink in Organization Design
June 01, 2021
Insights, Journey Management, Organization Design, Organization Strategy, Stumbling Blocks to Organization Design
Use Design Principles For Better Organization Alignment Decisions
April 06, 2021
Insights, Journey Management, Organization Design, Organization Strategy, Strategic Decisions
Is Your Organization Aligned to Support Your Growth Strategy?
February 16, 2021
Insights, Journey Management, Organization Strategy, Strategic Decisions
Design Thinking: 4 Ways to Embed Empathy Into Organization Design
December 15, 2020
Customer Focused, Insights, Journey Management, Organization Design
In Praise of Decisiveness: Change Leadership Techniques to Conquer Indecision
October 27, 2020
Alignment Leader, Insights, Journey Management, Organization Culture, Organization Strategy, Strategic Decisions
Metrics that Matter: Eliminating "Anti-Metrics" That Disrupt Organizational Performance
August 11, 2020
Change Management, Insights, Journey Management, Organization Alignment, Organization Strategy, Organizational Health, Strategic Decisions, Stumbling Blocks to Organization Design
Futurism: Understanding Emerging Business Trends
August 05, 2020
Agile Organization Design, Implementation & Realization, Insights, Journey Management, Organization Strategy, Strategic Decisions
Digital Transformation Through Journey Management
May 26, 2020
Digital Transformation, Insights, Journey Management, Organization Transformation