Implementing Regulatory Change In Ways that Engage Employees
Sometimes creating a culture of engagement clashes with the need for regulatory compliance. How can you implement regulatory change in ways that engage employees?
Organization Design
How To Use Net Promotor Score To Design For Customer Experience
Two ways to think about NPS for customer experience is 1) how you react to issues and 2) what you do “wow” the customer.
Strategy Implementation Your Customers Can Feel
How do you deliver an unforgettable customer experience that differentiates you from competitors? Make sure you’re facilitating strategy implementation your customers can feel.
Finding Out What Really Matters to the Customer
Often, what actually drives customers’ buying behavior may be unrelated to what they say they want. The things customers say and believe aren’t always what forces their actions or decision.
Organization Redesigns Must Start With Customer Experience
Making sure all stakeholders understand how they link back to the customer is an important step in maintaining a customer-centric design for your organization.
Organizational Resilience Series Part 3: Ways of Working
Designing ways of working with humans at the center starts with involving the workforce in the design process itself.
Organizational Resilience Series Part 2: Re-architecting Work to Add Value and Meaning for People
Learn how re-architecting work – deliberately designing work in ways that allow human capabilities to flourish and focus their collective energies – can help create desired outcomes for organizations.
Don’t Let a Weak Strategy Undermine Your Organization’s Vision
In business as in the military, both a clear vision and effective strategy are necessary for success. Explore the differences between vision and strategy and learn how to maximize them to set your organization apart.
The Right Framework and Tools = Successful Transformation
Organization redesigns are often complex, lengthy endeavors, but with the right framework and tools, you can ensure steady progress and achieve a successful transformation.
Populate Your Redesign Team with the Right People
Having a strong team in place can make the difference in achieving a successful organization redesign. These tips can help you determine what characteristics to look for in redesign team members.