Should Your Organization Provide a Differentiating Customer Experience?
Learn how to determine if the strategy of creating a differentiated customer experience is right for your organization. Finding the answers to these five key questions can help.
Customer Focused
Design Thinking: 4 Ways to Embed Empathy Into Organization Design
Using design thinking techniques such as interviews, persona profiles, empathy exercises and storytelling will allow teams to design an organization that meets their customers’ needs.
Organization Culture & Business Relationships, Part 2: Five Essential Business Values
These 5 essential business values will increase your organization’s capabilities to deliver an exceptional customer experience.
Organization Culture & Business Relationships-5 Ways to Optimize Customer Experiences, Part 1
The right organization design and structure, combined with a company-wide commitment to deliver differentiated customer experiences, will enable your business to build and maintain long-term customer loyalty.
Recipe for Success: How 3 Organization Design Principles Helped a Business in Crisis
The last few months have been difficult for all organizations. In this environment, the value of understanding how to align strategy, capabilities and tradeoffs/choices is more important than ever.
The Competitive Advantage of Embracing Complexity
By strategically absorbing complexities for its customers, a well-aligned organization can provide elegantly integrated and customized solutions. Inspiring your team’s shift from a “product focus” to a “solution strategy” will lead to an improved competitive advantage.
Finding and Solving Customer Problems
Perhaps the simplest definition of a business model is an organization’s effort to deliver a unique solution to a customer need or problem. To improve your business model and organization, you need to ensure that all aspects of your organization align to solve your customers’ problem(s). The best organizations today