Post Archive

March 21, 2018 Communities of Practice

Building Communities of Practice for Impact

In a recent post, we addressed the topic of linkages within an organization. Linkages, or informal relationships within an organization, make up the organization’s “unseen,” informal structure: how people relate to and work with each other across organizational boundaries. Linkages...
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February 28, 2018 Commercial Organization

Take the Design of Your Commercial Organization to the Next Level

The design of commercial organizations inside of companies brings unique organization alignment challenges for executives and practitioners alike.  Because most sales and marketing functions touch the end-customer in very real and tangible ways, the design of these functions must create...
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January 17, 2018 Digital Transformation

Digital Transformation Implications for Process Design

Digital technologies—not just hardware, but data, artificial intelligence, networks, social platforms, and other digital applications—are rapidly and profoundly changing the way we do business.  More and more companies of all sizes and in all industries are engaging in digital transformation...
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December 20, 2017

Control Vs. Governance in Organization Design

Whether in subtle ways or blatant ways, one issue that is bound to come up in nearly every organization is that of control. People rarely admit they want to be the one in control, but in reality it’s an ongoing...
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November 21, 2017 Organizational Design

Organizational Design for the Real World

Precision in language and clarity of thought go hand in hand. A few months back I was speaking with a leader about some work we were planning for his organization, and he said, “what I really see when we’re done...
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November 8, 2017 Finding Out what the Customer Really Wants

Finding Out What Really Matters to the Customer

Several years back, I did some strategic business planning work with a financial services client who was dealing with a sticky customer service issue. When this organization spoke with their customers about it, they expressed one thing as their primary...
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