Post Archive



November 21, 2017 Organizational Design

Organizational Design for the Real World

Precision in language and clarity of thought go hand in hand. A few months back I was speaking with a leader about some work we were planning for his organization, and he said, “what I really see when we’re done...
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November 8, 2017 Finding Out what the Customer Really Wants

Finding Out What Really Matters to the Customer

Several years back, I did some strategic business planning work with a financial services client who was dealing with a sticky customer service issue. When this organization spoke with their customers about it, they expressed one thing as their primary...
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September 13, 2017 Organization Design

Cultivating a Digital Mindset in Your Organization

Digitization has become a must for organizations that want to stay relevant in today’s marketplace. Digitizing streamlines many of the day-to-day operations of a business, allowing it to offer seamless delivery of value both internally and externally with customers. To...
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August 30, 2017 Organizational Change

Organization Change at the Speed of Business

Resource availability is one of the built-in challenges of managing organizational change. For successful change transformation to occur, leaders and teams must learn to work effectively within the constraints of resource limitations. Limiting resources vary from one organization to the...
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May 24, 2017 Business Model

Has Your Business Model Spawned a Monopoly Mentality?

As an organization grows, internal support structures evolve to handle certain services that are needed throughout the company. It needs HR to manage hiring and employee relations. It needs IT to keep the company’s technology assets running efficiently. It needs...
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May 10, 2017 Change Transformation

How Proper Diagnosis Leads to Change Transformation Success

The times of “stasis” in organization life are nearly gone, and the notion of being “Always on” transformation has gained more traction than ever (BCG). New frameworks, improvement approaches, and ways of working (such as Agile and digital transformation) are...
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