March 29, 2017

How to Maximize Shared Service Effectiveness and Efficiency

Many businesses look to shared services to optimize their performance and help them meet the bottom line. When properly designed and implemented, shared services can increase efficiency, cut costs, maximize synergies, improve performance, and/or enhance your services and capabilities. With...
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March 15, 2017

Strategy Implementation Your Customers Can Feel

How do you deliver an unforgettable experience to your customers that will differentiate you from your competitors? The answer is fairly simple: Understand what customers see as “critical moments” with your product/services. Make sure your customers can feel your strategy...
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March 8, 2017

The Two Faces of Achieving Organization Alignment

It is hard to overstate the benefits of organization alignment. Aligned organizations better implement and realize their strategies, can do more with fewer resources, are faster, and generally perform better in the marketplace. However, it is important to realize that...
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February 15, 2017

Sharpening Your Focus to Three

How often do organizations implement changes developed during strategic planning sessions? While reports vary on the subject, the working reality is that many organizations feel completely overwhelmed with the amount of work they must do to achieve true transformation. How...
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February 1, 2017

Benefits of Doing Organization Design in an Agile Way

Agile methodologies have been used since the early 2000s, and most people are familiar with its use in rapid, iterative software development. However, are there other applications for Agile methods and principles? Can we apply Agile principles more generally even...
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January 25, 2017

Overcoming the Challenge of Making Trade-offs

Every organization struggles to make trade-offs. Naturally, it is hard to say no to good opportunities. However, intuitively we know that we can’t be everything to everybody, that our resources are limited, and that not everything will fit onto our...
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