Shared Services

How to Maximize Shared Service Effectiveness and Efficiency

Many businesses look to shared services to optimize their performance and help them meet the bottom line. When properly designed and implemented, shared services can increase efficiency, cut costs, maximize synergies, improve performance, and/or enhance your services and capabilities. With so much to be gained, it is worth making sure

Strategy Implementation

Strategy Implementation Your Customers Can Feel

How do you deliver an unforgettable experience to your customers that will differentiate you from your competitors? The answer is fairly simple: Understand what customers see as “critical moments” with your product/services. Make sure your customers can feel your strategy at those critical moments. Critical Moments To know how to

Organization Alignment

The Two Faces of Achieving Organization Alignment

It is hard to overstate the benefits of organization alignment. Aligned organizations better implement and realize their strategies, can do more with fewer resources, are faster, and generally perform better in the marketplace. However, it is important to realize that not all alignments are equal in their power to produce

Change Transformation

How Fast Is Fast? Finding the Sweet Spot in Transformation Speed

When designing and implementing an organizational change, we all want to transform as fast as possible. Why waste time doing business the old way when we have identified a better path forward? Despite our wish for speed, the reality is that transformation can be difficult, it takes time to get