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Ken Thompson

Death by a Thousand Good Ideas: The Power of Strategic Clarity

A woman looks out the airport window at a departing plane.

Well-intended ideas can sink an organization if they’re not aligned with strategy. Success means saying yes only to the choices that support your ultimate goals.

COVID Lessons Learned: 5 Things I Wish I Knew 5 Years Ago

COVID Lessons Learned: 5 Things I Wish I Knew 5 Years Ago It’s December 2019, and you’ve just been given a crystal ball. As you look into the future, what COVID Lessons Learned: 5 Things I Wish I Knew 5 Years Ago

Deliberate Cultivation: Crafting a Culture That Drives Results

We explore how to create a positive corporate culture within your organization

Learn how you can deliberately shape your corporate culture in a way that helps your organization realize its goals.

Five Questions to Spark Gratitude and Growth 

Take time this winter to cultivate gratitude.

Reflect on these five questions to cultivate an attitude of gratitude and prepare yourself to succeed in the new year.

Four Leadership Lessons From Clark Griswold

Leadership lessons from holiday movie icon Clark Griswold

Leadership lessons from the iconic holiday movie character Clark Griswold, like how to think big, solve problems and preserve in the face of challenges and disappointment.

Not All Customers Are Equally Important: Designing Customer Experience to Win

Not all customer experiences are created equal

No customer wants to be treated like a “have not.” How can organizations design the customer experience to accommodate customers at all levels?

Facilitating a Positive Customer Experience: Dos and Don’ts

Learn the keys for facilitating a positive customer experience.

Learn tips on how you can succeed in creating a positive customer experience that will generate increased customer loyalty and create marketplace differentiation.

Good Customer Experiences Solve Problems. Great Ones Anticipate Them.

Anticipating customer problems is the sign of a great leader.

Does your business “surprise” your customers by anticipating and providing solutions for their needs and wants? Here are some suggestions on how to create a business model that will create happy customers.

Donation to the American Red Cross is Part of AlignOrg Solutions’ Year-End Giving Initiative

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AlignOrg Solutions rounded out 2021 by helping those in need.  The company made a generous donation to the American Red Cross as part of its fifth annual holiday giving initiative.  Donation to the American Red Cross is Part of AlignOrg Solutions’ Year-End Giving Initiative

Should Your Organization Provide a Differentiating Customer Experience?

Providing a differentiated customer experience for your organization

Learn how to determine if the strategy of creating a differentiated customer experience is right for your organization. Finding the answers to these five key questions can help.