How To Use Net Promotor Score To Design For Customer Experience
Two ways to think about NPS for customer experience is 1) how you react to issues and 2) what you do “wow” the customer.
Month: March 2022
Implementing a New Business Model That Creates Customer Stickiness
What makes us repeatedly choose one company over another? What choices can organizations make that create customer “stickiness”?
Maintaining Customer Satisfaction During Change Transformation
The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place. The reason is the customer.
Strategy Implementation Your Customers Can Feel
How do you deliver an unforgettable customer experience that differentiates you from competitors? Make sure you’re facilitating strategy implementation your customers can feel.