How To Use Net Promotor Score To Design For Customer Experience
Two ways to think about NPS for customer experience is 1) how you react to issues and 2) what you do “wow” the customer.
Month: March 2022
test
Implementing a New Business Model That Creates Customer Stickiness
What makes us repeatedly choose one company over another? What choices can organizations make that create customer “stickiness”?
Maintaining Customer Satisfaction During Change Transformation
The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place. The reason is the customer.
The Conference Board Change, Transformation and Organization Design Conference
Join us in New York, NY June 21 – 22 for the Change, Transformation and Organization Design Conference!
OD Network 2022 International Conference
Join us in Orlando, FL June 8 – 11 for the Organization Development Network’s 2022 International Conference!
Organization Design Forum Conference 2022
Organizations have been challenged to evolve in times of high disruption. Join us in Louisville, KY on Apr. 12 – 14, 2022 where we will explore themes related to purpose and positive impact.
Free Webinar: How To Organize For A Differentiated B2B Customer Experience
– Available on Demand – Join our webinar with The Conference Board to learn how to ensure your organization is aligned to support an overall customer experience strategy.
Strategy Implementation Your Customers Can Feel
How do you deliver an unforgettable customer experience that differentiates you from competitors? Make sure you’re facilitating strategy implementation your customers can feel.