Organization design trends - what is the right model for you?

Organization Design Trends: What is the Right Model for You?

Traditional organization design methods don’t always move fast enough to keep up with the pace of change with which businesses must cope.  More and more leaders are seeking innovative organization design approaches and solutions to address new and compelling marketplace trends.  They are asking themselves: “How valid are these trends,

Organizational Design

Organizational Design for the Real World

Precision in language and clarity of thought go hand in hand. A few months back I was speaking with a leader about some work we were planning for his organization, and he said, “what I really see when we’re done is some kind of hybrid design.” While this appears to

Organization Design

How to Develop a Continuous Success Approach to Organization Design

In the organization design field, we often use the phrase, “Organizations are perfectly designed to get the results they’re getting.” In other words, if you want different results you have to change some aspect of your organization design. This principle has led to some big trends in the marketplace that

Successful business professionals find out what really matters to the customer

Finding Out What Really Matters to the Customer

Several years back, I did some strategic business planning work with a financial services client who was dealing with a sticky customer service issue. When this organization spoke with their customers about it, they expressed one thing as their primary concern. However, upon analyzing their actual buying behavior it became

Managing Organization Change to Engage Employees

Implementing Regulatory Change In Ways that Engage Employees

There are times when, in the pursuit of two seemingly unrelated and legitimate goals, a company finds itself at cross purposes. One such situation is the dilemma created when the desire to create a culture of engagement clashes with the need for regulatory compliance. Managing organization change successfully has a