Over the past few decades, more and more organizations have established internal organization effectiveness (OE) groups and capabilities, with the idea that OE groups can help them restructure, manage change, and optimize business performance. Each OE group approaches the task uniquely. Some provide hands-on consulting services; others build out a
More and more companies are adapting Agile methods and principles in the way they work. However, most change management practices have evolved out of linear ways of working (like project management or waterfall development), not from Agile ways of working. So, what happens when an organization begins to operate in
In our organization diagnostic work we often compare finding the root cause of an organization issue to finding the root cause of an illness. This medical metaphor has recently become even more useful because the medical industry in North America is starting to hold itself responsible for outcomes, rather than
When Amazon announced that it had acquired Whole Foods Market, reactions from the media and thought leaders were immediate and varied. Some applauded the breakthrough deal as a herald to a new era of online/offline synergies, while other responses amounted to variations on “What were they thinking?” and “How can