January 17, 2025
With increasing headwinds and a desire for more efficiency without sacrificing effectiveness, many organizations are exploring shared services as a design solution. However, when you in- troduce shared services into your organization, you also have to answer a number of questions to achieve the full benefits: How do you chose the right work to centralize? How do you drive efficiency and grow? How will you coordinate decision rights? How will you manage conflict and power balances between the different parts of the organization? Perhaps most importantly, how will you optimize shared services work and capabilities to drive improved results?
