No matter what industry you are in, you want your business to win. You want to be betterthan your competitors and you want your customers to know it. One way to accomplish this is through the customer experience.
With increasing headwinds and a desire for more efficiency without sacrificing effectiveness, many organizations are exploring shared services as a design solution. However, when you in- troduce shared services into your organization, you also have to answer a number of questions to achieve the full benefits: How do you chose the right work to centralize? … The Power and Potential of Shared Services: A Guide to Streamlining and Scale
Due to the complexity in today’s marketplace and the challenge of increasing both efficiency andgrowth simultaneously, many businesses are turning to matrix organizations for solutions.
In this guide, we will explore some of the practices we have seen organizations use that have led to sustainable success in the effort to build internal organization design, talent, project man- agement and/or change capabilities.
Human Resource (HR) functions have come a long way from their Industrial Era–focus on ad- ministering payroll, benefits, hiring and compliance. At most organizations, HR has evolved into a strategic partner that advises C-suite executives, leads talent efforts, and enables other func- tions in the organization to address human capital issues like hybrid work models … Maximizing the HR Operating Model
The need to navigate organization transformations is a challenging but necessary reality in business. Every organization must periodically transform or change in response to shifts in the market. Companies that can adapt more nimbly or in a more differentiated way enjoy significant advantages over those that respond poorly or are not able to achieve optimal … Becoming an Alignment Leader: Best Practices for Driving Transformational Change
Facilitating tough conversations is critical in challenging times, especially the highly sensitive “third rail” topics that can keep us from moving toward a place of greater understanding.