Conference Session: Designing for Customer Focus

Learn how the executive team of a market leading analytics company challenged their own success and put a company transformation in motion that radically changed the customer experience from top to bottom.

Presented by:
Alejandro De Lara, Global Human Resources Partner, MSCI
Ken Thompson, Principal & CEO, AlignOrg Solutions

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Conference Session: People Support What They Help Create: How Inclusion Enabled a Successful Redesign

Learn how a U.S.-based high-tech commercial bank leveraged a proven tool kit, further developed internal practitioners and deployed skilled talent on some of the company’s most significant organizational challenges.

Presented by:
Leah N’Diaye, Director, Organization Effectiveness Center
Todd Christian, Principal, AlignOrg Solutions

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Post-Conference Workshop: Designing Organizations to Achieve Marketplace Differentiation

In this hands-on workshop experience, participants learned, practiced and took away new strategies for designing and implementing complex organizational change.

Presented by:
Reed Deshler, Author of Mastering the Cube: Overcoming Stumbling Blocks and Building an Organization that Works, and Principal, AlignOrg Solutions
Ken Thompson, Principal & CEO, AlignOrg Solutions
Todd Christian, Principal, AlignOrg Solutions
Keily Breeden, Consultant, AlignOrg Solutions