How did a regional airline get a reputation for world-class customer service? How does an older, modestly furnished hotel consistently outperform the Ritz Carlton in customer reviews? Those businesses have invested in creating an exceptional experience - one that sets them apart from the competition and keeps customers coming back again and again. Achieving this requires much more than just an emphasis on customer service - it means ensuring that every aspect of an organization is aligned to support this strategy.
Register now for this free webinar to learn how leaders can make the kinds of deliberate organization design choices needed to create and sustain a truly differentiated customer experience.
Specifically, we’ll explore how to:
- Determine if a differentiated customer experience will help your organization win.
- Make deliberate design choices that lead to exceptional customer experiences.
- Overcome roadblocks that can hinder a customer-centric organization design.
- Use value point mapping to understand what your customer really wants.
- Measure and evaluate the success of your differentiated customer experience strategy.
This webinar is a must for:
- C-suite executives and senior business managers
- Organization transformation program managers
- HR leaders and OE/talent/change professionals
- Anyone interested in learning how to design their organization to create a truly differentiated customer experience.
Register Now!
This program is valid for 1 PDCs toward SHRM-CP and SHRM-SCP recertification.
Credit available for attending the live webinar only.
