BLOGS

Customer Satisfaction

Maintaining Customer Satisfaction During Change Transformation

With today’s availability of countless sophisticated tools, software and management systems, customized training programs, and strategic planning applications, it can be easy to forget the reason we have all of these tools and systems in the first place: the customer. One of the hallmarks of change transformation is implementation of

Building internal capability in organization transformation

Building Internal Capability in Organization Transformation: 2 Keys to Success

Often, organizations look to outside partners to assist with organization transformation. This is natural, as organization design and change demand specific skill sets that are not always readily available within an organization or easily hired. However, the opportunity also exists for organizations to build these capabilities internally. There are many

4 Keys to Managing Your Change Implementation Journey

In the initial stages of an organization redesign, enthusiasm often runs high. Everyone is excited to brainstorm new ideas and develop new solutions for solving problems or issues in ways that are more effective, efficient, and profitable. But as important as the organization design process is, and as much work

Agile Organization Design

Why Take an Agile Approach to Organization Design?

Agile frameworks are gaining popularity as an alternative to more traditional product development and project management practices. As they rise in popularity and demonstrate increases in productivity and success, many executives are asking themselves how they can use Agile organization design and organizational transformation strategies to improve their businesses. Agile

Diversity

How Diversity and Inclusion Impact Organization Design

Almost all organizations now are aware of the importance of diversity. Most have identified at least one person at the executive level whose role and responsibility is to help the organization address systemic issues around lack of diversity or the lack of inclusion of certain types of people, including people

Business Mode Implementation

Navigating the Journey to Successful Business Model Implementation

All great accomplishments start with great ideas and/or plans, but it takes action to bring them to reality. When we redesign an organization’s business model or its organization design, it’s one thing to blueprint or architect it to create a good approach for achieving marketplace success, yet it is another

Change Management

Redefining Change Management

Traditionally, much of the activity involved in change management has revolved around the art of communication and persuasion. To effectively create change in an organization, it is imperative to anticipate the reactions of stakeholders to a proposed change, and effectively communicate with them in such a way that they willingly

Organization Design Implementation

Executive Insights: What Will It Take to Implement Your Design?

Developing a new organization design requires a lot of work, time, and resources, but it can also be exciting to move in a different direction to improve the organization.  In the excitement, we want to implement the new design quickly but often without knowing the effort, steps, or even amount