November 8, 2017 Finding Out what the Customer Really Wants

Finding Out What Really Matters to the Customer

Several years back, I did some strategic business planning work with a financial services client who was dealing with a sticky customer service issue. When this organization spoke with their customers about it, they expressed one thing as their primary...
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October 25, 2017 Agile Organization Design

How Do You Use Agile Principles in Organization Design?

An Agile Organization is one in which leaders have thoughtfully and intentionally embedded Agile principles into the ways the organization works.  Because the benefits of Agile can be so significant, organizations are exploring how to change traditional ways of working...
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October 4, 2017

Is Inaction Undermining Your Organization Transformation?

Throughout the process of organization transformation, leaders often reach points where they must decide when (or whether) to step in and take action, versus sitting back and allowing a situation to play itself out. There are times when the wisest...
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September 27, 2017 Change Management

Redefining Change Management

Traditionally, much of the activity involved in change management has revolved around the art of communication and persuasion. To effectively create change in an organization, it is imperative to anticipate the reactions of stakeholders to a proposed change, and effectively...
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September 13, 2017 Organization Design

Cultivating a Digital Mindset in Your Organization

Digitization has become a must for organizations that want to stay relevant in today’s marketplace. Digitizing streamlines many of the day-to-day operations of a business, allowing it to offer seamless delivery of value both internally and externally with customers. To...
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September 6, 2017

How Healthy is Your Organization?

A healthy organization is efficient, resilient, and supports positive relationships both internally and with its external stakeholders, with all parts operating effectively toward a common goal. Organizational health is a measure of how well a company functions, as well as...
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