March 29, 2017 Shared Services

How to Maximize Shared Service Effectiveness and Efficiency

Many businesses look to shared services to optimize their performance and help them meet the bottom line. When properly designed and implemented, shared services can increase efficiency, cut costs, maximize synergies, improve performance, and/or enhance your services and capabilities. With...
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March 15, 2017 Strategy Implementation

Strategy Implementation Your Customers Can Feel

How do you deliver an unforgettable experience to your customers that will differentiate you from your competitors? The answer is fairly simple: Understand what customers see as “critical moments” with your product/services. Make sure your customers can feel your strategy...
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March 8, 2017 Organization Alignment

The Two Faces of Achieving Organization Alignment

It is hard to overstate the benefits of organization alignment. Aligned organizations better implement and realize their strategies, can do more with fewer resources, are faster, and generally perform better in the marketplace. However, it is important to realize that...
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February 15, 2017 Organizational Change

Sharpening Your Focus to Three

How often do organizations implement changes developed during strategic planning sessions? While reports vary on the subject, the working reality is that many organizations feel completely overwhelmed with the amount of work they must do to achieve true transformation. How...
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