BLOGS

Customer Satisfaction

Maintaining Customer Satisfaction During Change Transformation

The availability of countless tools, software and management systems, customized training programs, and strategic planning applications, makes it easy to forget the reason we have them in the first place.  The reason is the customer.

Leadership traits that lead to change success

Leadership Traits That Lead to Change Success

The success of an organization often begins and ends with the leadership capabilities of those at the helm. These leadership traits drive a successful organization design initiative.

Successful organizational transformation change partners

Four Essential Practices for Becoming a Successful Transformational Change Partner

In a recent post, we explored the role of the change partner as an essential facilitator who helps alignment leaders initiate and maintain organizational alignment. The change partner not only provides critical feedback and support to the leader, but is also responsible for much of the heavy lifting throughout the