Post Archive



December 13, 2017 Transformation Mindset

Cultivating a Successful Transformation Mindset

In many ways, implementing organization change is a matter of mindset. The role of leadership in change management involves to a large extent ensuring that people at all levels of the organization adopt the proper mindset for success. There is...
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December 6, 2017 Organization Design Trends

Organization Design Trends for Practitioners in 2018

Last November 9-10, I had the privilege of attending (and presenting at) the 13th Annual Organization Design Conference in New York City. This conference is designed for executives and practitioners from any discipline responsible for large-scale transformation efforts, and it...
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November 21, 2017 Organizational Design

Organizational Design for the Real World

Precision in language and clarity of thought go hand in hand. A few months back I was speaking with a leader about some work we were planning for his organization, and he said, “what I really see when we’re done...
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November 8, 2017 Finding Out what the Customer Really Wants

Finding Out What Really Matters to the Customer

Several years back, I did some strategic business planning work with a financial services client who was dealing with a sticky customer service issue. When this organization spoke with their customers about it, they expressed one thing as their primary...
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October 4, 2017

Is Inaction Undermining Your Organization Transformation?

Throughout the process of organization transformation, leaders often reach points where they must decide when (or whether) to step in and take action, versus sitting back and allowing a situation to play itself out. There are times when the wisest...
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September 27, 2017 Change Management

Redefining Change Management

Traditionally, much of the activity involved in change management has revolved around the art of communication and persuasion. To effectively create change in an organization, it is imperative to anticipate the reactions of stakeholders to a proposed change, and effectively...
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